You can track your order by clicking here. You only need your order number, your email address or the tracking number.

If for any reason you have not received your order within the estimated time, please contact us immediately to locate your order.

Shipping costs do not include duties and taxes that may be applied by customs in countries outside the European Union.

Making a return is very easy, just follow the steps in this link and finish the process. More about our return policy click here.

SPAIN

Free express shipping for all orders in 1-2 business days.

EUROPE

Free express shipping in 2-4 business days on orders over 120€ Orders below 120€ with express shipping in 2-4 business days cost 12.90€

INTERNATIONAL

Free express shipping in 2-4 business days on orders costs 12.90€

Your order will be prepared within 24-48 hours following the purchase.

Shipped from Madrid, Spain.

Please note that the above delivery times are only an estimate. Ewaby is not responsible for any loss or damage suffered due to any reasonable or unavoidable delays in delivery.

Europe

All orders placed from Europe are shipped with taxes and duties paid from Australia. This means that the final amount of the order you see at checkout is the final amount you will pay. There are no additional charges once your order reaches Europe, as this is covered by Ewaby. However, please note that UPS may contact you to request your Social Security Number (SSN) in order to clear your package for delivery, as required by the Customs and Border Protection Service of Europe.

Rest of the world

The shipping costs added to your order at the time of payment do not include possible customs duties and taxes that may be applied by the customs of the destination country.

The customer will be responsible for any customs duty, foreign tax, or other fees that may be imposed. Please contact your local customs office for more information or an estimate of these costs.

If you wish to return an item, Ewaby cannot refund the duties and taxes paid, as the payment was made directly at your local customs office. Please contact your local customs office for a tax refund.

All Ewaby purchases are tracked and shipped with UPS Express. Once your package has been shipped, you will receive a tracking notification by email. In case no one can sign to pick up your package, the courier service will attempt delivery at another time. You can also use UPS's "Delivery on Demand" service to reschedule your delivery, select an alternative address, etc. Please note that Ewaby is not responsible for packages lost, damaged, or stolen during transport.

Returns will not be processed unless they go through our Returns Manager portal. If you have problems with the portal, please contact us at ewa@ewaby.com.

We only accept returns and exchanges for domestic orders within the European Union, Switzerland and the United Kingdom.

Returns are accepted within 14 days of receipt of delivery.

International orders are final sale only and cannot be returned or exchanged. EWABY is not responsible for international shipments lost in transit.

Merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in. EWABY boxes should not be used as shipping boxes.

Please note that shipping costs will not be refunded in the event of a return.

Please ensure that your items are returned new, unworn and with all EWABY and designer labels still attached. Returns that do not comply with our policy will not be accepted and will be returned to you.

Please allow up to 7 business days for your refund or exchange to be processed. You will receive an email confirmation when your return or exchange has been completed.

No price adjustments will be made for previous purchases.

In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (hereinafter referred to as LOPD) and its implementing Regulation approved by Royal Decree 1720/2007, of December 21 (hereinafter referred to as RLOPD), EWABY informs the USER that the personal data provided at the time of registration or any other data provided for access to any of the services on this WEBSITE will be incorporated into files owned by EWABY, based in Madrid, Spain. The purpose is to maintain the contractual or commercial relationship established by EWABY, or any other data provided for access to the services of this WEBSITE will be incorporated into files owned by EWABY, based in Madrid, Spain, with the purpose of maintaining the contractual or commercial relationship established between EWABY and the USER; manage, administer, provide, expand, and improve the services that the user has decided to subscribe to or register for; adapt these services to improve their quality for the USER; design new services related to the previous ones; conduct statistical studies to design improvements in the services provided; send information about updates to the services; as well as send, through traditional and electronic means, technical, operational, and commercial information about products and services offered by EWABY currently and in the future.

The submission of personal data, through the use of EWABY's electronic forms or, if applicable, email messages, implies the explicit consent of the sender to the automated processing of the data for the purposes described above. The contact form data, if operational, are strictly necessary for EWABY to properly address the USER's request.

The processing of personal data, as well as the sending of commercial communications through electronic means, comply with LOPD and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.

EWABY does not use "spamming" techniques and will only process the data that the user transmits through the electronic forms provided on this WEBSITE or email messages.

The USER, in turn, guarantees that the personal data provided to EWABY are accurate and undertakes to inform EWABY of any changes to them.

EWABY has adopted the necessary technical and organizational measures to ensure the security of personal data and prevent their alteration, loss, treatment, or unauthorized access, in accordance with RLOPD. It also seeks to install other additional technical protection measures. However, the USER should be aware that internet security measures are not impregnable. If the USER wishes to express their refusal to the processing of their data for any of the purposes described above, they can do so at the time of registration by checking the corresponding box or by writing to EWABY.

Likewise, the data owner may exercise the rights of access, rectification, cancellation, and opposition at any time, in accordance with data protection legislation.

The consent given by the USER for the processing of their personal data is revocable at any time.

For any of the aforementioned actions, the USER can contact EWABY at the email address ewa@ewaby.com, indicating "Data Protection" as a reference and verifying their identity.

This Legal Notice regulates the general conditions of access and use of the website accessible at ancost.es (hereinafter, the Website).

The use of the website implies the full and unconditional acceptance of each and every provision included in this Legal Notice. Consequently, the website user must carefully read this Legal Notice on each occasion they intend to use the website, as its text may undergo modifications according to the criteria of the website owner or due to legislative, jurisprudential, or business practice changes.

1.- OWNERSHIP OF THE WEBSITE.

Name of the owner: EWA BYCZKIEWICZ

Tax ID (DNI):

Fiscal address: c/ Hermosilla 91 28001 Madrid, Spain

Email: ewa@ewaby.com

2.- OBJECT.

The website provides users with access to information and services offered to individuals or organizations interested in them.

3.- ACCESS AND USE OF THE WEBSITE

3.1.- Free access and use of the website. Access to the website is free for its users.

3.2.- User registration. Generally, access and use of the website do not require prior subscription or registration of its users.

4.- CONTENTS OF THE WEBSITE.

The language used by the owner on the website is Spanish. ewaby.com is not responsible for the non-understanding or misunderstanding of the website's language by the user, nor for its consequences.

ewaby.com may modify the contents without prior notice, as well as delete and change them within the website, including the way they are accessed, without justification and freely, without being responsible for the consequences that they may cause to users.

The use of website content to promote, contract, or disseminate advertising or information from oneself or third parties without the authorization of ewaby.com is prohibited. Also, sending advertising or information using the services or information made available to users, whether free or not, is prohibited.

Links or hyperlinks that third parties incorporate into their web pages, directed to this website, will be for opening the complete web page. They cannot express, directly or indirectly, false, inaccurate, or confusing indications or engage in unfair or unlawful actions against ancostcollection.com.

LIMITATION OF LIABILITY.

Both access to the web and the unauthorized use of the information contained in it are the sole responsibility of the user. ewaby.com will not be responsible for any consequences, damage, or harm that may arise from such access or use. ewaby.com is not responsible for security errors that may occur or for the damage that may be caused to the user's computer system (hardware and software), files, or documents stored therein, as a result of:

The presence of a virus on the user's computer used to connect to the services and content of the website.

Malfunction of the browser.

And/or the use of non-updated versions of the same.

ewaby.com is not responsible for the reliability and speed of the hyperlinks incorporated into the website for opening others. ewaby.com does not guarantee the usefulness of these links, nor is it responsible for the content or services that the user may access through these links, nor for the proper functioning of these websites.

ewaby.com will not be responsible for viruses or other computer programs that may damage or may deteriorate the computer systems or equipment of users when accessing its website or other websites accessed through links from this website.

6.- USE OF "COOKIES" TECHNOLOGY

The website uses cookies, always respecting their confidentiality and privacy.

7.- INTELLECTUAL AND INDUSTRIAL PROPERTY.

All industrial and intellectual property rights of the website and its contents belong to ewaby.com. Any use of the website or its content must be exclusively for private purposes.

Any use involving copying, reproduction, distribution, transformation, public communication, or any similar action, in whole or in part, of the contents of the website is exclusively reserved for ewaby.com. No user may carry out these actions without the prior written authorization of ewaby.com.

8.- APPLICABLE LAW AND JURISDICTION.

This Legal Notice will be interpreted and governed in accordance with Spanish law. ewaby.com and users, expressly waiving any other jurisdiction that may correspond to them, submit to the courts and tribunals of the user's domicile for any controversy that may arise from access or use of the website. In the event that the user has their domicile outside of Spain, ewaby.com and the user, expressly waiving any other jurisdiction, submit to the courts and tribunals of the domicile of Madrid.

Woman size guide

Pet size guide

ewa@ewaby.com | +34 689 388 993

We are in Madrid, Spain

Mon - Fri | 10:00 - 18:00 CET